Most Common Questions:
When will I see points in my account?
Please allow up to 24 hours for your points to be reflected in your account for web purchases. In-store purchase points may require an additional 3 business day processing time.
Do points expire?
Points expire one year after being earned. If you have points to redeem, make sure to use them!
How can I redeem my birthday gift?
Enrolled Club Clover members will receive a 20% off birthday code sent to their email, yearly. Please visit our rewards page and log into your account. From there, you can click the "Celebrate with Savings" option to add your birthday.
- The discount code cannot be combined with other discounts or promotions.
- You must be signed up for marketing emails to receive the birthday code. If you're unsubscribed, we cannot send the code.
- The code will be valid for 30 days from the date it is emailed to you.
- Discount restrictions include: Monogram/Customization fees, Gift Cards, Route Package Protection, and Shipping.
When will I receive my birthday discount code?
- If you add your birthday into your account, more than 30 days before your birthday: You'll receive the code on your birthday.
- If you add your birthday into your account, less than 30 days before your birthday: You'll receive the code 30 days after your birthday.
- If you add your birthday into your account, on or after your birthday: You'll receive the code on your birthday the following year.
If I have placed order with different email addresses in the past, can I combine my accounts?
Accounts are unable to be combined and we are unable to transfer points from one account to another. We recommend using the account with the most purchases!
For a full list of frequently asked questions, please visit our help center!