Customization Assistant - Fulfillment Center

who you are

You love the details! And believe every occasion is a special occasion with stellar service and attention to details. You are obsessed with the guest, love getting to know people and have a keen memory for names and faces. No task is too small, no detail overlooked. You have an inherent desire to perfect, connect, learn, and to build a brand through product delivery.

You are responsible for the guest experience every step of the way and are solutions-focused. You maintain a happy, visually aesthetic environment and a neat environment in line with our brand ethos. You show up prepared for every day and exude excitement and warmth.

A day in the life of a customization assistant

  • As part of the fulfillment team, your primary role is assisting in customization fulfillment procedures and ensure a smooth customization flow.
  • You carefully read invoices and check for accuracy of customized design.
  • You assist in customization and fulfillment, specifically:
  • Pulling product from inventory locations.
  • Laying out custom designs and special projects.
  • Checking invoices and orders for accuracy.
  • Packaging and wrapping customized orders.
  • Inventory room organization and management.
  • Clean up after projects and customization processes.
  • You maintain organization of orders during the fulfillment process.
  • You communicate with sewing specialists and inventory team when needed.
  • Inventory tasks: unpacking, counting, receiving and processing, reorganizing, pricing and other inventory management tasks.
  • You work with attention and efficiency while maintaining a sense of urgency.
  • When assigned, you handle guest service correspondence.
  • You represent Stoney Clover Lane and maintain the premium brand experience at work, external events or in the stores.

Must Haves

  • A keen eye for detail and meticulous placement of customized designs.
  • Passion for the guest experience every step of the way.
  • You integrate fun and joy as part of your daily work experience and the environment you create for your staff and for your guests.
  • Clear communication and ability to ask for what you need.
  • You are solution-focused and take calculated risks.
  • You are thorough in your project completion and attentive to details.
  • A relentless drive for results.
  • You are courageously creative to try something new while maintaining the brand ethos.
  • You acknowledge the power of choice in all aspects of your life, and you choose happiness.


  • Professional work experience.
  • Working knowledge of Microsoft Excel / Office and Google Docs / Sheets.
  • Excellent written and verbal communication skills.
  • Applicants must be 18 years of age and able to work legally in the USA.


  • Hours expectations: 40 hours/week full-time
  • Weekly schedule subject to change during busy season and events. Stoney Clover Lane reserves the rights to make schedule adjustments based on needs requirements.
  • Blackout Dates: Black Friday through finally shipping day.
  • Health benefits for full-time, exempt employees.
  • 401K eligibility.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Day shift
  • Monday to Friday
  • Night shift
  • Weekends

COVID-19 considerations:

Phase One precautions including PPE, health screenings, cleaning guidelines, and social distancing are in effect.


  • High school or equivalent (Preferred)

Working Days:

  • Monday (Required)
  • Tuesday (Required)
  • Wednesday (Required)
  • Thursday (Required)
  • Friday (Required)
  • Saturday (Required)
  • Sunday (Required)

Application Question:

  • This role requires a high level of attention to detail. Rate your attention to detail on a scale of 1 - 10!

Work Location:

  • One location

    Benefit Conditions:

    • Only full-time employees eligible

    Work Remotely:

    • No