at this time all custom orders will take 5-7 business days to ship out // selected shipping method will be used once the customization is complete

FAQ

Are your patches permanent? Whats the best way to attach them? 

It really depends what surface you stick the patches to! If you're putting the patch on something hard like a laptop or cell phone case it will stay until you take it off, if its on a softer material like a backpack, pencil case, jacket, etc and you want to make it permanent we recommend sewing it on! We offer sewing on any of our products for $10 so just make sure to add that to your cart if you want us to sew it for you! Although you can usually take the patches on and off most surfaces the adhesive can be damaging to leather or other materials if you leave it on for a long time and put it in the heat or sun and then try and take it off. When placing it on a material like leather we recommend making sure you are positive about the placement and leaving it on for good!   

Are you hiring?

We are always accepting resumes and looking for interns. If you are interested you must be 18+, currently in college or a recent grad, and live in the NYC area. Send all resumes to hello@stoneycloverlane.com 

My tracking says delivered, but I don't have my package! 

In the rare case that your tracking number shows that your package has been delivered, but you still have not received it, you must contact the shipping company (USPS or UPS) to inquire as to the whereabouts of your package. Once a package’s status is updated to “Delivered,” there is nothing we can do as the sender in terms of locating it. Stoney Clover Lane is not liable for unforeseen issues caused by USPS/UPS or theft at your destination, but we will do whatever we can to help in the event of a lost or stolen package.

When will my credit card be billed for my order, does this apply to pre-order items?

All purchases through our website are charged at point of sale. If you have selected an item that is on pre-order, your card will be charged for this item.

Does sales tax apply to my order?

For all items being shipped within New York, sales tax does apply.

My payment method was declined and I did not receive a confirmation email, what should I do now?

If your card was declined, you may still see a pending charge on your statement. If you do not receive a confirmation email, the order did not go through on our end.

I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now? 

This is a pre-authorized pending charge and is subject to change. The hold that you see on your statement could take up to 5-10 business days to be removed depending on your band and their processing time.

What if I want to change or cancel my order?

We try our best to process orders very quickly so we can ship them out to you! If you notice a mistake when you receive your order confirmation, please reach out to support@stoneycloverlane.com to see if changes can be made.

I’m sending a gift, how do I let you guys know?

We <3 SCL gifts! When you go to check out there is an option to have your item wrapped and include a note. 

When will my order ship?

All in stock non-customized items, will be shipped out within 24 hours Monday through Friday. All customized items will be shipped out within 3 business day. Please note around the holiday season, it can take up to 2-3 weeks to ship out. Should you need your package sooner, please contact us at support@stoneycloverlane.com and we will let you know if we can accommodate the expedited customization process.

How long will it take for my order to arrive?

We ship all orders through USPS Priority and UPS. Depending on your shipping selection at check out, your order can take between 1 and 6 business days to arrive once the order is complete. If your item is being customized that order will not go out until the sewing process has been finished.

How can I track my order?

Once a label has been created for your shipment, tracking information will be emailed to the email address provided on your order.

What is your return policy? 

All customized orders that have been sewn cannot be returned and are final sale. If you would like to return any in stock merchandise that has been unused and is still in original packaging, please email support@stoneycloverlane.com within 14 days of delivery date to guide you through our return process.

What should I do if I received an item that is defective?

If you find an issue with your order, all inquiries must be emailed to support@stoneycloverlane.com within 48 hours of receipt. Repairs work on a case-by-case basis and will be dealt with accordingly.

Do you have a store I can bring my return or exchange to?

Currently we do not have a storefront where returns or exchanges can be processed. All returns must be mailed to us, after following the return process protocol.

What is your customization fee?

Although all of our patches are stickers, we do recommend having patches sewn on to keep them secure. Our customization fee is $10 per item.

Do you ship internationally?

Yes, we do ship internationally! Please note, we are not responsible for the payment of any duties, taxes, or other fees assed to international shipments.