All custom orders are expected to ship out within 5-7 business days

FAQ

ORDERS

What type of payment methods do you accept?
We accept all major credit cards and debit cards. All prices on our site are in USD.  

When will my credit card be billed for my order, does this apply to pre-order items?
All purchases through our website are charged at point of sale, so your credit card will be charged as soon as you order.

Does sales tax apply to my order?
For all orders being shipped to California, Illinois, New Jersey, New York, and Pennsylvania local sales tax will be applied.

My payment method was declined and I did not receive a confirmation email, what should I do now?
Payments can be declined for a variety of reasons. If your card was declined, you may still see a pending charge on your statement. If you do not receive a confirmation email, the order did not go through on our end.

I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?
This is a pre-authorized pending charge and is subject to change. The hold that you see on your statement could take up to 5-10 business days to be removed depending on your bank and their processing time.

What if I want to change or cancel my order?
We try our best to process orders very quickly so we can ship them out to you! If you notice a mistake when you receive your order confirmation, please reach out to support@stoneycloverlane.com with the correct information within 1 hour to see if changes can be made. Past the hour grace period, we are unable to guarantee any changes. Please double check your shipping address and your order details to ensure timely delivery.

SHIPPING

When will my order ship?
All custom orders are processed in the order in which they are received. Turnaround time can vary depending on order volume, please refer to your order confirmation email for an estimate. All in-stock non-customized items will be shipped out within 48 hours Monday through Friday depending on stock.

Can I rush my order?

Need your order as quick as possible? Move to the front of the sewing line by adding RUSH to your order at check out. Please note, rush options will not expedite your shipping time, it will only move your items to the front of our sewing line. The shipping you select at checkout will be applied after the sewing process has been completed. This fee applies to a max of 5 bags per order, email support@stoneycloverlane.com for additional rush options.

How long will it take for my order to arrive?
We ship all orders through UPS within the United States. Depending on your shipping method selected at check out, your order can take between 1-6 business days to arrive once the order is complete.

How can I track my order?
You will receive an automated email containing tracking information as soon as a shipping label has been created for your order. Please note that it can take up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn't immediately "in transit."

Where do you ship from?
All of our online orders ship from NYC.

Do you ship internationally?
Yes, we do ship internationally! Please note, we are not responsible for the payment of any duties, taxes, or other fees placed on international shipments. Sorry, at this time we do not allow returns on exchanges for international orders.

My tracking says delivered, but I don't have my package?
ln the rare case that your tracking number shows that your package has been delivered, but you still have not received it, you must contact the shipping company (UPS or DHL) to inquire as to the whereabouts of your package. Once a package’s status is updated to “Delivered,” there is nothing we can do as the sender in terms of locating it. Stoney Clover Lane is not liable for unforeseen issues caused by UPS or theft at your destination, but we will do whatever we can to help in the event of a lost or stolen package.

CUSTOMIZATION

Are your patches permanent? What's the best way to attach them?
It really depends what surface you stick the patches to! If you're putting the patch on something hard like a laptop or cell phone case it will stay until you take it off, if its on a softer material like a backpack, pencil case, jacket, etc. and you want to make it permanent we recommend sewing it on! We offer sewing on our bags and pouches for $15 just make sure to utilize our customizer to ensure your sewn order is received by our team. Sewing is not available on our small accessories (ID holders, card cases, etc.). You can usually take the patches on and off most surfaces, please note the adhesive can be damaging to leather or other materials if you leave it on for a long time and/or put it in the heat or sun and then try and take it off. When placing it on a material like leather we recommend making sure you are positive about the placement and leaving it on for good!  

*NOTE: Our patch stickers are not guaranteed to stick on all materials. Although our adhesive material used on our patches stick to most fabrics, we cannot 100% say that our patches will not fall off over time.

What is your customization fee?
Although all of our patches are stickers, we do recommend having patches sewn on to keep them secure. Our customization fee is $15 per bag and/or pouch.

Can you help me design my bag/pouch?
We'd love to help! Our Design Concierge services provide you a personalized 1-on-1 consultation for a fee of $50 that can be applied towards your order. Please contact us at support@stoneycloverlane.com.

I had trouble getting my patches straight on the customizer, will you make sure these patches are sewn straight and even?
Our team of expert sewers and designers use their best judgment to ensure that your customized masterpiece is looking 100%. Our support team will reach out to you should we have any questions about your design.

EMBROIDERY

How can I get something embroidered?
We currently offer limited edition releases, check out our what's new page to see what style we are offering at the moment.

How long does embroidery take?
As each order is hand embroidered by our team of dedicated designers orders typically ship within 7-10 business days depending on order volume.

Will it look exactly like the product photo?
All embroidery orders are hand-made and may vary from product image based on the discretion of our design team.

PRODUCT CARE

I have a stain on my vegan leather bag/pouch, how can I remove it?
Use a damp cloth soaked with warm water and soap and use circular movements on and around the stain area to gently lift the dirt off the bag or pouch. Take your item to a professional cleaner if the problem persists. Avoid any inks or dyes that might permanently damage your item.

I have a stain on my iridescent/patent bag or pouch, how can I remove it?
Use a wet wipe or a damp cloth to remove any stains or marks on your iridescent or patent material bag/pouch. Due to the nature of the material, imperfections may appear with time and usage of your item.

I have a stain on my nylon bag/pouch, how can I remove it?
Spot treat the stain with a damp cloth soaked with warm water and soap to gently lift the dirt or stain from your pouch. Consult a professional cleaner if your problem persists.

How do I take care of my customized item?
The sewing on our pouches are made to be durable. Nevertheless, please select the gentle/delicate cycle when placing your item in the machine wash. Please be sure to air dry. Avoid oils and dyes that may permanently cause damage to your item.

RETURNS AND EXCHANGES

What is your return policy?
All sale items and customized orders that have been sewn cannot be returned and are final sale. For all items that have NOT been customized, all items but be unused and returned in the original condition that were shipped out in using the label provided by SCL within 14 days of delivery date.

*NOTE: We do charge a $10 flat rate return processing fee that includes a restocking fee and pre-paid shipping label. This fee will be deducted from your refund amount. Your refund will be credited to your original payment method anw will be processed once received by our team.

If you would like to return any in stock merchandise that has been unused and is still in original packaging, please email support@stoneycloverlane.com within 14 days of delivery date to guide you through our return process.

What is your exchange policy?
Please contact our support team to ensure eligibility of your exchange: support@stoneycloverlane.com within 14 days of delivery of your item. The exchange should be for an item of equal value or more. Customized items are NOT eligible for exchanges.

*NOTE: Please note $10 flat rate return processing fee does not apply on an exchange. However, the customer is responsible for shipping the item back to us with a tracking number. Once we receive your returned item, we will ship out the exchanged item for you.

What should I do if I received an item that is defective?
If you find an issue with your order, all inquiries must be emailed to support@stoneycloverlane.com within 48 hours of receipt. Please be sure to include photographs of the defects so we can better assist you. Repairs and replacements work on a case-by-case basis and will be dealt with accordingly.

I bought an item online, can I return it to your store?
Items that were purchased online must be returned through stoneycloverlane.com. Items that were purchased at our flagship store can be returned in store or online. All merchandise bought at other retailers must be returned through the original place of purchase.

COMPANY

Do you have a store?
Yes, we have two!
Please visit us at:

Stoney Clover Lane- Palm Beach
340 Royal Poinciana Way
Suite C1
Palm Beach, FL 33480

Stoney Clover Lane- East Hampton
83 Main Street
East Hampton, NY 11937

Are you hiring?
We are always accepting resumes and looking for interns. If you are interested you must be 18+, currently in college or a recent grad, and live in the NYC area. Send all resumes to careers@stoneycloverlane.com 

I have press or marketing inquiries, who can I reach out to?
Please send all inquiries to madi@stoneycloverlane.com.

TERMS AND CONDITIONS

Don't see your question? Visit the Terms and Conditions page for further details.