What type of payment methods do you accept?
We accept all major credit cards and debit cards. All prices on our site are in USD.
When will my credit card be billed for my order, and does this apply to pre-order items?
All purchases will be charged when the order is placed.
Does sales tax apply to my order?
For all orders being shipped to California, Florida, Georgia, Illinois, Indiana, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Virginia and Wisconsin local sales tax will be applied.
I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?
If you did not receive an order confirmation email, your order did not go through and you were not charged. You may see a pending charge on your statement; this does not mean you have been charged. The pending charge will fall off in 5-7 business days. If you are still experiencing issues please reach out to us at email@example.com
Can I change or cancel my order?
We start working on your order as soon as we receive it. Unfortunately, we cannot make any changes or modifications to orders once they have been placed. Please place a new order with the correct item(s) and then email firstname.lastname@example.org within 1 hour to request that your original order be cancelled. Past the hour grace period, we are unable to guarantee the cancellation.
Can I apply more than one discount code to my order?
Only one discount code can be applied per order.
Are there discount restrictions?
Yes. Seasonal Collections, Third Party Products, Collaborations, and Customization Fees are excluded from all codes and promotions.
Can I apply my discount code to a previous order?
Discount codes and sale promotions cannot be applied to previous orders. This applies to all past orders regardless of when they were placed.