When will my order ship?
All custom orders are processed in the order in which they are received. Turnaround time can vary depending on order volume, please refer to your order confirmation email for an estimate. All in-stock non-customized items will be shipped out within 48 hours Monday through Friday depending on stock.
Can I rush my order?
Need your order as quick as possible? Move to the front of the sewing line by adding RUSH to your order at check out. Please note, rush options will not expedite your shipping time, it will only move your items to the front of our sewing line. The shipping you select at checkout will be applied after the sewing process has been completed. This fee applies to a max of 5 bags per order, email email@example.com for additional rush options.
How long will it take for my order to arrive?
We ship all orders through UPS within the United States. Depending on your shipping method selected at check out, your order can take between 1-6 business days to arrive once the order is complete.
How can I track my order?
You will receive an automated email containing tracking information as soon as a shipping label has been created for your order. Please note that it can take up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn't immediately "in transit."
Where do you ship from?
All of our online orders ship from NYC.
Do you ship internationally?
Yes, we do ship internationally! Please note, we are not responsible for the payment of any duties, taxes, or other fees placed on international shipments. Sorry, at this time we do not allow returns on exchanges for international orders.
My tracking says delivered, but I don't have my package?
ln the rare case that your tracking number shows that your package has been delivered, but you still have not received it, you must contact the shipping company (UPS or DHL) to inquire as to the whereabouts of your package. Once a package’s status is updated to “Delivered,” there is nothing we can do as the sender in terms of locating it. Stoney Clover Lane is not liable for unforeseen issues caused by UPS or theft at your destination, but we will do whatever we can to help in the event of a lost or stolen package.