When will my order ship?
Typically, all custom orders are expected to be shipped in 3 to 5 days. We’ll send you an estimate once you’ve placed your order, so you have a sense of how long it’s going to take.
We process all custom-designed orders from the Stoney Signature Shop in the order in which we receive them. If we receive a lot of orders at once (like the holidays), it might take a little longer to create your one-of-a-kind design. We highly recommend allowing plenty of time for the customization process.
All in-stock non-customized items will be shipped out within 48 hours from when you placed your order, Monday through Friday.
Can I rush my order?
In a hurry? No worries! Click the RUSH MY ORDER box when you’re checking out to move to the front of the sewing line.
Keep in mind: rushing your order doesn't include expedited shipping time. We offer all sorts of shipping options at checkout, so you can choose how quickly you want to receive your new Stoney Clover Lane design. Please be sure to schedule your shipping time so your order arrives when you want it!
The rush shipping fee applies to a maximum of 5 bags per order. If you’d like to rush more than 5 bags, we’ve got you. Send us a note at firstname.lastname@example.org and we’ll help you out with additional options.
How long will it take for my order to arrive?
In the United States, all of our orders are shipped through UPS. We offer all sorts of shipping options at checkout, so you can choose how quickly you want to receive your new Stoney Clover Lane design. Depending on your preferred shipping method, your order could take from 1 to 6 business days.
Your custom-designed orders from the Stoney Signature Shop are processed in the order we receive them. This means your shipping time begins when your design is complete – not when you placed the order. An important distinction! We’ll send you an estimate once you’ve placed your order, so you have a sense of how long it’s going to take.
How can I track my order?
As soon as we create a shipping label for your order, we’ll send you an email that’s got all the essential tracking information. It can take up to 48 hours for that first scan to appear, so don’t be alarmed if your order isn’t immediately in transit. It’s on its way, we promise.
Where do you ship from?
We ship all online orders from our headquarters in New York City.
Do you ship internationally?
Absolutely! We want you to get your Stoney Clover Lane fix wherever you are. A few things to know before you order: we’re not responsible for the payment of any duties, taxes, or other fees placed on international shipments and, we’re sorry, but at this time we don’t allow returns on exchanges for international orders.
My tracking says delivered, but I don't have my package?
We’re so sorry! In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company (UPS or DHL). Once a package’s status is updated to “Delivered,” there’s nothing we can do as the sender to help locate it. If we could, we would, trust us. Stoney Clover Lane is not liable for unforeseen issues caused by UPS or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.