Shipping and Returns

Shipping

When will my order ship?

Typically, all custom orders are expected to be shipped in 3 to 5 days. We’ll send you an estimate once you’ve placed your order, so you have a sense of how long it’s going to take.

We process all custom-designed orders from the Stoney Signature Shop in the order in which we receive them. If we receive a lot of orders at once (like the holidays), it might take a little longer to create your one-of-a-kind design. We highly recommend allowing plenty of time for the customization process.

All in-stock non-customized items will be shipped out within 48 hours from when you placed your order, Monday through Friday.

Can I rush my order?

In a hurry? No worries! Click the RUSH MY ORDER box when you’re checking out to move to the front of the sewing line.

Keep in mind: rushing your order doesn't include expedited shipping time. We offer all sorts of shipping options at checkout, so you can choose how quickly you want to receive your new Stoney Clover Lane design. Please be sure to schedule your shipping time so your order arrives when you want it!

The rush shipping fee applies to a maximum of 5 bags per order. If you’d like to rush more than 5 bags, we’ve got you. Send us a note at support@stoneycloverlane.com and we’ll help you out with additional options.

How long will it take for my order to arrive?

In the United States, all of our orders are shipped through UPS. We offer all sorts of shipping options at checkout, so you can choose how quickly you want to receive your new Stoney Clover Lane design. Depending on your preferred shipping method, your order could take from 1 to 6 business days.

Your custom-designed orders from the Stoney Signature Shop are processed in the order we receive them. This means your shipping time begins when your design is complete – not when you placed the order. An important distinction! We’ll send you an estimate once you’ve placed your order, so you have a sense of how long it’s going to take.

How can I track my order?

As soon as we create a shipping label for your order, we’ll send you an email that’s got all the essential tracking information. It can take up to 48 hours for that first scan to appear, so don’t be alarmed if your order isn’t immediately in transit. It’s on its way, we promise.

Where do you ship from?

We ship all online orders from our headquarters in New York City.

Do you ship internationally?

Absolutely! We want you to get your Stoney Clover Lane fix wherever you are. A few things to know before you order: we’re not responsible for the payment of any duties, taxes, or other fees placed on international shipments and, we’re sorry, but at this time we don’t allow returns on exchanges for international orders.

My tracking says delivered, but I don't have my package?

We’re so sorry! In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company (UPS or DHL). Once a package’s status is updated to “Delivered,” there’s nothing we can do as the sender to help locate it. If we could, we would, trust us. Stoney Clover Lane is not liable for unforeseen issues caused by UPS or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.

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Returns and Exchanges

What is your return policy?

All sale items and all custom designs are final sale and cannot be returned.

If your item hasn’t been customized and is unused and in its original condition, we’d be happy to refund it for you. Just send it back to us using the label we provide within 14 days of the delivery date. If you have any questions on how to return an item, reach out to us at support@stoneycloverlane.com within 14 days of your delivery date and we’ll happily guide you through the return process.

NOTE: We charge a $10 flat-rate return processing fee that includes a restocking fee and pre-paid shipping label. This fee will be deducted from your refund amount. Once that’s been deducted, we’ll credit the remaining refund to your original payment method.

What is your exchange policy?

If you’re interested in an exchange, please reach out to our support team at support@stoneycloverlane.com within 14 days of your delivery date. They can help you figure out if your item is eligible. All exchanges should be for an item of equal value or more, not less.

Unfortunately, if you created a custom design, it can’t be exchanged or returned.

NOTE: Our $10 flat-rate processing fee doesn’t apply to exchanges, so you’re good to go! All you have to do is ship your item to us and provide us with the tracking number. Once we’ve got it, we’ll ship out your preferred exchange item at no cost to you.

What should I do if I received an item that is defective?

If you receive your order and there’s an issue, email support@stoneycloverlane.com within 48 hours of delivery. Don’t forget to include photographs of the defects. All repairs and replacements are handled on a case-by-case basis, and our support team will be with you every step of the way. We’ll do everything we can to make it right!

I bought an item online, can I return it to your store?

If you purchased something online, it’s must be returned the same way – through stoneycloverlane.com with the help of our fantastic support team. If you purchased an item at one of our IRL flagship stores, you can return it there or send it back online.

All merchandise bought at other retailers must be returned through the original place of purchase.

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