SHIPPING AND RETURNS

Shipping

When will my order ship?

Due to CDC and state regulations, we are currently operating from multiple fulfillment centers all of which are processing separate products and collections. This update means orders may not necessarily be shipped in the order that they are received, but we can promise you they are being fulfilled as quickly as possible.

Can I rush my order?

We are not currently offering rush customization options. You are able to select expedited shipping options at checkout but this does not expedite your order in the customization queue. Expedited shipping applies once the order is customized.

How long will it take for my order to arrive after it has been customized?

In the United States, all orders are shipped through UPS. At check out you can select your desired shipping speed. Depending on your preferred shipping method, your order can take from 1- 6 business days. Please note shipping speed comes into effect once your customized order is complete.

How can I track my order?

Once your order is shipped, an email will be sent to you with essential tracking information. It can take up to 48 hours for your first scan to appear.

Where do you ship from?

We are currently processing orders from multiple fulfillment locations across the country.

Do you ship internationally?

Absolutely! We want you to get your Stoney Clover Lane fix wherever you are. Please note we’re not responsible for the payment of any duties, taxes, or other fees placed on international shipments. At this time we don’t allow returns or exchanges for international orders.

My tracking says delivered, but I don't have my package?

We’re so sorry! In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company (UPS or DHL). Once a package’s status is updated to “Delivered,” there’s nothing we can do as the sender to help locate it. If we could, we would, trust us. Stoney Clover Lane is not liable for unforeseen issues caused by UPS or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.

Expand

Returns and Exchanges

What is your return policy?

Custom designs, sale items, and hair accessories are all final sale and cannot be returned. If you purchased a non-customized item and it remains unused and in its original condition, we’d be happy to process a refund.

Please contact support@stoneycloverlane.comwithin 7 days of the delivery date and our team will provide you with a pre-paid shipping label. Please note we charge a $10 flat-rate return processing fee that includes a restocking fee and the price of the shipping label, which is deducted from your refund amount. The remaining refund will be credited to your original payment method.

What is your exchange policy?

If you’re interested in an exchange, please reach out to our support team at support@stoneycloverlane.com within 14 days of your delivery date. They can help you figure out if your item is eligible. All exchanges should be for an item of equal value or more, not less.

Unfortunately, if you created a custom design, it can’t be exchanged or returned.

NOTE: Our $10 flat-rate processing fee doesn’t apply to exchanges, so you’re good to go! All you have to do is ship your item to us and provide us with the tracking number. Once we’ve got it, we’ll ship out your preferred exchange item at no cost to you.

Expand