What type of payment methods do you accept?
We accept all major credit cards and debit cards. All prices on our site are in USD.
When will my credit card be billed for my order, does this apply to pre-order items?
All purchases through our website are charged at point of sale, so your credit card will be charged as soon as you order.
Does sales tax apply to my order?
For all orders being shipped to California, Illinois, Louisiana, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, and Virginia local sales tax will be applied.
My payment method was declined and I did not receive a confirmation email, what should I do now?
Payments can be declined for a variety of reasons. If your card was declined, you may still see a pending charge on your statement. If you do not receive a confirmation email, the order did not go through on our end.
I see a pending payment on my credit card, but did not receive a confirmation email. What should I do now?
This is a pre-authorized pending charge and is subject to change. The hold that you see on your statement could take up to 5-10 business days to be removed depending on your bank and their processing time.
What if I want to change or cancel my order?
We try our best to process orders very quickly so we can ship them out to you! If you notice a mistake when you receive your order confirmation, please reach out to firstname.lastname@example.org with the correct information within 1 hour to see if changes can be made. Past the hour grace period, we are unable to guarantee any changes. Please double check your shipping address and your order details to ensure timely delivery.
Can I apply more than one discount code to my order?
Only one discount code can be applied per order.
Can I apply my discount code to everything on the site?
New Releases, Third Party Products, Collaborations, and Customization Fee are excluded from all codes and promotions.
Can I apply my discount code to a previous order?
Discount codes and sale promotions cannot be applied to previous orders. This applies to all past orders regardless of when they were placed.